Services for students
MyUnivr StudentsAll the services for enrolled students
Your personal account allows you to access all the university services you need online.
You can contact various offices via the internal Help Desk.
You will also find notices about your degree programme and modules, lesson timetables and the lecture rooms for your classes.
Portale Esse3: il sistema attraverso il quale potrai gestire in autonomia i seguenti servizi:
- pagamento delle tasse
- compilazione piano di studi
- libretto elettronico
- bacheca appelli
- iscrizione agli appelli d'esame
- candidatura a bandi di mobilità internazionale
- presentazione domanda di stage e tirocini (ad esclusione dei corsi dell'Area Medica)
- stampa certificati/autocertificazioni
- richiesta benefici (DUB)
- presentazione della domanda di laurea
- caricamento elaborato finale di tesi
- questionario matricole
- questionari di valutazione della didattica
Hai problemi di accesso?
Sarà data la possibilità a tutte le studentesse e a tutti gli studenti di tutti gli anni di corso di iniziare e/o di proseguire il proprio percorso di studi in aula, compatibilmente con la disponibilità di spazi e strutture e nel rispetto delle misure di sicurezza previste.
Prenota il tuo posto a lezione. Sarà possibile prenotarsi a partire da 5 giorni prima dello svolgimento della lezione.
Carte dei servizi e standard di qualità
- Carta dei servizi per gli studenti con disabilità o DSA
L’università ha scelto di promuovere una cultura inclusiva, valorizzando l'eterogeneità e i punti di forza di ogni persona e investendo nella formazione superiore di ognuno tramite risorse e supporti diversificati.
I servizi offerti dal nostro Ateneo sono illustrati nella Carta dei Servizi.
- Carta dei servizi delle biblioteche
Le Biblioteche agiscono per un costante perfezionamento dei servizi offerti, analizzando i risultati raggiunti e prendendo in considerazione le richieste e le segnalazioni dell’utenza.
Per questo motivo la Carta dei servizi è in costante aggiornamento.
- Carta dei servizi dei dottorati di ricerca
Rappresenta l’impegno che l'Università di Verona prende con le studentesse e gli studenti iscritti ai corsi di dottorato di ricerca e descrive i valori, le attività, i fattori di qualità, gli standard del Servizio Dottorati di ricerca.
- Carta dei servizi relativi all'Ammissione ai corsi ad accesso programmato, alle Immatricolazioni e alla Stampa e Consegna delle pergamene
- Carta dei servizi relativi al Diritto allo Studio
- Carta dei servizi relativi ai Master, ai Corsi di Perfezionamento e ai Corsi di Aggiornamento Professionale
- Carta dei servizi Job Placement
- Carta dei servizi per la Mobilità Studentesca Internazionale
- Carta dei servizi per l'Orientamento
- Carta dei servizi relativi agli Stage e ai Tirocini Curriculari
- Carta dei servizi relativi ai Sistemi Informativi e alle Tecnologie
Via Cantarane 24- Polo Santa Marta 37129 Verona
Front office: dal lunedì al venerdì dalle 10.00 alle 13.00
Linee telefoniche: dal lunedì al venerdì dalle 10 alle 12
segreteria studenti: 0458028364-8590-8297-8695; tutorato erasmus: 0458028073;
sede di Vicenza: 0444393925
Per studenti iscritti: help desk
Via Carlo Montanari, 9 - 37122 Verona
Da Lunedì a Venerdì dalle 10.00 alle 13.00
0458028851 (collegi, ordinamenti, carichi, WEB, 150 ore, aule, orari pratiche studenti - convalide insegnamenti)
0458028864 (Lauree, Erasmus, Canazei, Stage, Informatica, Lingua straniera)
0458028872 (Governance dell'emergenza, esami, firma digitale)
0458028865 (conferme titoli, richieste certificati, diploma supplement)
0458028842 (Tutorato, FSG, Scuola di specializzazione per le professioni legali)
Per studenti iscritti: help desk
Via S. Francesco, 22 - 37129 Verona
dal lunedì al venerdì dalle ore 10.00 alle ore 13.00.
Dal lunedì al venerdì dalle ore 10.00 alle ore 12.00.
Per studenti iscritti: help desk
Meeting zoom: ID:997-8579-2538 https://univr.zoom.us/j/99785792538 dal lunedì al venerdì ore 10-13.
"Dopo aver lanciato Zoom scegliere il metodo di autenticazione "Sign In with SSO", nella schermata successiva inserire "univr" nel campo "company domain" quindi fare click su "Continue" e utilizzare le proprie credenziali GIA per accedere".
Chiostro San Francesco, via San Francesco, 22 - 37129 Verona
dal lunedì al venerdì dalle ore 10.00 alle ore 13.00.
Gli operatori rispondono al telefono dal lunedì al venerdì dalle ore 10.00 alle 12.00
0458028006-8680 (carriere studenti)
Per studenti iscritti: help desk
Atrio di Ca' Vignal 2, Strada Le Grazie,15 - 37134 Verona
Front office: dal lunedì al venerdì dalle 10.00 alle 13.00
Segreteria Studenti - Carriere: dal lunedì al venerdì dalle 10:00 alle 12:00
045 802 7827 (CdS in Bioinformatica, Matematica Applicata, Mathematics, Medical Bioinformatics)
045 802 7863 (CdS in Informatica, Ingegneria e Scienze Informatiche)
045 802 7023 (CdS in Ingegneria dei Sistemi Medicali, Computer Engineering for Robotics, Data Science)
045 802 7053 (CdS in Biotecnologie, Biotecnologie agro-alimentari, Molecular and Medical Biotechnology, Biotecnologie per le biorisorse)
045 802 7927 (CdS in Scienze e tecnologie viticole ed enologiche)
Informazioni, documenti e contatti
firstname.lastname@example.org, inserendo nell'oggetto matricola e corso di studio
Via Casorati, 43 - 37131 Verona
Da lunedì a venerdì dalle 10.00 alle 13.00
0458425121-5127 - Front office studenti
0458425132 - Laurea triennale: pratiche studenti, Crediti F, Erasmus, trasferimenti
0458425119 - Lauree magistrali: pratiche studenti, trasferimenti
Per studenti iscritti: help desk
Uffici aperti al pubblico
UO Stage e Tirocini
SCALA B - 1° piano Chiostro Via San Francesco 22
Lunedì 10 – 13 front office di I livello per consegna progetti formativi (tutor)
Martedì 10 – 13 front office di I livello per consegna progetti formativi (tutor)
Mercoledì 10 – 13 front office di I livello per consegna progetti formativi (tutor)
Mercoledì 10 -13 front office di II livello per informazioni generali e conclusione stage, stage all'estero (operatore)
Giovedì 10 -13 front office di II livello per informazioni generali e conclusione stage, stage all'estero (operatore)
Giovedì 14 – 16 front office di I livello per consegna progetti formativi (tutor)
dalle ore 11.00 alle ore 12.30: 045 8028787-8287-8184-8036-8145
UO Diritto allo studio
Via Vipacco 7 37129 Verona
SPORTELLO FRONT OFFICE: Lunedì, Martedi, Mercoledì e Venerdì dalle ore 10.00 alle ore 13.00. CHIUSO IL GIOVEDI'.
0458028711 (risposta con operatore - n. 4 linee: lunedì, martedì, mercoledì e venerdì dalle 8.30 alle 10.00; giovedì dalle 8.30 alle 12.30)
UO Ufficio Inclusione e accessibilità
Polo Zanotto, palazzo di Lettere, piano terra, stanze T.07, T.08, T.09 - Via San Francesco, 22 - 37129 Verona
Front office: dal lunedì al venerdì dalle 9.00 alle 14.00 - Si riceve esclusivamente su appuntamento da concordare via mail.
- If you’re not yet enrolled please contact the University Scholarships and Grants Office of the University of Verona, Via Via San Francesco, 22. Phone: +39 045 8028711; https://www.univr.it/benefici FOR ENROLLED STUDENTS ONLY: If you’re already enrolled at the University of Verona please use the online ‘Service Desk’, which is the only way to obtain information on scholarships and grants. To use the service go to https://www.univr.it/servicedesk and log in using your username and password.
- You might be eligible to apply for the following benefits:
- university scholarships and grants;
student fees reduction based on the following: financial situation of the applicant’s family unit (determined based on the ISEE for University statement); type of degree programme; number of CFU gained; student status (normal duration, or enrolled beyond the normal duration of the degree programme); - benefits based on merit.
- The ISEE for University statement – a document that you must submit in order to apply for university benefits – is specifically mentioned in Art. 8 of Prime Ministerial Decree no. 159 of 5/12/13. For the purpose of determining the student’s ISEE for University statement, if the student does not live with their parents, the student is still considered a member of their parents’ family unit – in this case income and assets of all household members will be taken into account - unless both of the following conditions are true: a) the student has been living away from their parents’ home, in accommodation not owned by a family member,for at least two years before applying to enrol for the first time in their degree programme; and b) the student has had an employee or tax-declared income of at least €6,500 per year, declared under a family unit of one person, for at least the past two years.
- To request an ISEE for University statement, students must complete a Substitutive Declaration (DSU) – which contains information about their family unit and each family member’s income and assets – directly at the “online services” section of the INPS website (www.inps.it) or with the help of a Tax Assistance Centre (CAF) or qualified professional. Students will be provided with the ISEE for University statement by the CAF or by the INPS. Students who do NOT reside in Italy and students residing in Italy who are NOT independent and whose family unit resides abroad should request an ISEE Equivalent statement (“Indicatore Parificato Universitario”or “ISEE PARIFICATO”). To obtain the ISEE Equivalent statement, students need to make an appointment at one of the following Tax Assistance Centres (CAF): ACLI, CGIL, CISL, UIL.
- No. However, if you intend to apply for student fees reduction or scholarship, you will need to submit a Benefits Application Form (DUB) using the ESSE3 online services. (benefits) What if two or more students belong to the same family unit?
- If two (or more) students belong to the same family unit, to obtain a student fees reduction, the ISEE statement must include the following text: “si applica alle PRESTAZIONI AGEVOLATE PER IL DIRITTO ALLO STUDIO UNIVERSITARIO” [“for the purpose of university bursaries”] followed by the students’ respective tax codes (codici fiscali).
- University scholarships and grants (‘borsa per il diritto allo studio universitario’) are benefits for students in money and services managed by the University on behalf of the Veneto Region. Students can apply for these benefits by taking part in a selection process whose terms are set out in a specific Call for applications: this is issued in July every year and published on the University’s website: https://www.univr.it/benefici.
- Bachelor’s and Master’s degree students can apply for scholarships from their first year of enrolment (i.e. the first time the student has access to the university system) until the first year ‘fuori corso’, i.e. the first year beyond the normal programme duration. Specifically, pursuant to Prime Ministerial Decree of 9 April 2001, students who have previously withdrawn from studies and then enrolled in another degree programme are considered as being enrolled for the first time. The years they accumulated in their previous enrolment are not counted, as long as they did not receive any scholarship during that time. Any CFU gained during the previous enrolment will not be counted towards merit points for scholarship applications for the student’s current degree programme.
- You are eligible for a scholarship if you meet both merit requirements (i.e. if you have gained a specific number of CFU depending on your year of study) and financial requirements (based on you ISEE for University statement) as set out in the relevant Call for applications. PLEASE READ THE CALL CAREFULLY AND TAKE NOTE OF THE DEADLINES. Applications that are incomplete, received after the deadline or sent in a way not specified above will NOT be accepted
- - Read carefully the Call for applications and CHECK THE DEADLINES: the document is available at the following link: https://univr.it/borsedistudio
- - request an ISEE for University statement (attestazione ISEE per prestazioni agevolate per il Diritto allo Studio Universitario);
- - submit a scholarship application exclusively by completing the Benefits Application Form (DUB) online, available from the student’s personal account in ESSE3 – SEGRETERIA (https://univr.esse3.cineca.it/Start.do).
- - CHECK THAT YOU HAVE CONFIRMED YOUR APPLICATION;
- - check the provisional ranking list: should you spot any mistakes please fill out the relevant form as set out in the Call.
- Those intending to enrol in a limited entry degree programme or a degree programme with an admission exam/test must submit their application exclusively by completing the Benefits Application Form (DUB) online, available from the student’s personal account in ESSE3 – SEGRETERIA (https://univr.esse3.cineca.it/Start.do) using your username and password. Please note that any scholarships or grants will be awarded only once the successful applicant has fully enrolled in the degree programme. For further information on the methods for submitting the Benefits Application Form (DUB) online please refer to the previous section.
Please read the Call for applications, where the three categories are explained in more detail. In broad terms, the status is determined according to the distance between the student’s place and the place where they attend their university courses, based on the requirements included in the Call. According to the Municipality (Comune) in which the lectures of their degree programme are held (Verona/Bolzano/Ala/Trento/Legnago, etc.), students should check their own student status based on the Municipality in which they reside (this should be the one indicated in the student’s personal account in ESSE3 – SEGRETERIA). Students may be considered as ‘non-local’ if they reside in a place not included in the ‘local’ or ‘commuter’ categories, and only if they pay for their own accommodation. In this case, in addition to submitting their DUB, they will also have to send to email@example.com their rental contract (and all related documents), provided that these meet the requirements set out in the Call for Applications.
With regard to non-EU students, to be considered as ‘non-local’ they must meet all the requirements for ‘non-local’ students set out in the Call for applications.
Students participating in international mobility programmes shall keep their original scholarship (non-local, commuter or local scholarship), without being able to change their student status or increase the amount of the original scholarship. Students who attend a study abroad programme organised through the University in the same academic year will be considered ‘non-local’ as long as they live in paid accommodation while abroad for a duration which, together with that in Italy, adds up to at least 10 months. Students will have to submit a copy of the rental contract in either Italian or English.
When considering if the student meets the merit requirements, CFU from exams taken and recorded by the above terms – even if not yet displayed in the online student’s academic record (‘libretto’) – will be counted. CFU from exams taken but recorded after the above terms will not be taken into account. CFU from modules consisting of several parts will not be counted if the last part/exam of the module has been taken after the terms set out in the Call for applications. Only CFU FROM EXAMS TAKEN AND RECORDED BY 10 AUGUST OF THE CURRENT YEAR will be counted, even if not yet displayed in the student’s academic record (‘libretto’).
CFU will NOT be counted in the following cases: if the relevant exam was recorded after 10 August of the current year; if CFU were gained by taking exams from elective modules or additional activities, or by taking modules or activities earlier than expected for the student’s study plan, or if the CFU were gained in a previous degree programme from which the student has withdrawn.
University scholarships and grants are awarded through annual selection processes, in which students can participate by completing the Benefits Application Form (DUB) online. Scholarships will be awarded based on the final ranking list of beneficiaries and funding availability. By the term ‘beneficiaries’ we mean the successful applicants who will be awarded a scholarship (these are normally highlighted in yellow in the online ranking list). Conversely, by the term ‘eligible’ we mean the students who, although meeting the requirements for the scholarship, will be paid only if additional funding will be available: these will not be highlighted in yellow.
Yes. ‘Eligible’ students who are enrolled within the normal duration of their degree programme (‘in corso’), even if they are not beneficiaries of a scholarship due to a lack of funding, are entitled to total exemption from regional tax and 100% tuition fees.
‘Eligible’ students who are one year beyond the normal programme duration (‘fuori corso’), even if they are not beneficiaries of a scholarship due to a lack of funding, are entitled to total exemption from regional tax and 50% tuition fees.
To be able to receive scholarship or grant payments, students must enter the IBAN details of a current bank account for which they are the holder or co-holder, online in ESSE3 – SEGRETERIA (https://univr.esse3.cineca.it/Start.do) within the deadline indicated in the competition notice. Students should log in to their account, click on the link “Home - Anagrafica”, select the section “Reimbursement details” > “Change reimbursement details” then follow the instructions to enter the required information.
Please note that if the IBAN details of the student’s Banca Popolare di Verona CARD are used, the card needs to have already been activated at one of the branches of the Banca Popolare di Verona. Failure to provide the aforementioned IBAN details or to activate the card means that scholarship payments cannot be administered to that student.
Moreover, students who fail to enter their IBAN details in time will receive their first instalment by the subsequent payment date, as set out in the Call. Beneficiaries who enter their IBAN details in their student’s personal account in time will receive the first payment by 31 December. Eligible students will receive the first instalment subject to University’s funding availability.
Yes, non-EU students can also apply for University scholarships and grants. With regard to funding, a maximum of 5% of the total funds will be allocated to non-EU students enrolled for the first time in a Bachelor’s, Master’s or Single cycle/Combined Bachelor+Master’s degree programme, based on the regional regulations currently in force. For further information please contact the University Scholarships and Grants Office.
(scholarships) Can postgraduate students apply for University scholarships/grants?
Yes if they are PhD students. PhD students can apply for scholarships or grants based on the financial requirements only, provided they are regularly enrolled in the PhD programme for the academic year for which they apply for the benefit.
Yes if they are PhD or Postgraduate Specialisation for Legal Professions students. PhD or Postgraduate Specialisation for Legal Professions students can apply for scholarships or grants based on the financial requirements only, provided they are regularly enrolled in the PhD programme for the academic year for which they apply for the benefit.
For ‘Beneficiaries’ the canteen service will be available starting from January, while ‘eligible’ students will be able to benefit from the service once they have received the first instalment of the scholarship. The duration of the service is one year from when it is made available for the first time. Please remember to activate the Banca Popolare di Verona CARD on www.esu.vr.it
University scholarships are not subject to taxation, and therefore are not to be included in your tax returns (modello 730/Unico). However, regional scholarships must be declared when determining your ISEE. For this purpose you should download the Certificazione Unica (CU), a document which demonstrates that a scholarship/grant was paid to you by the University of Verona in a given calendar year. To do so, go to: https://www.univr.u-gov.it/ (click on: UGOV > Risorse Umane/Consultazione documenti (Human Resources/Documents) > Documenti personali (Personal documents), then enter your GIA personal username and password to log in). The system automatically displays the current year: if you wish to change it just click on the year and select FILTRA (Filter your search). Should you encounter any problems in downloading the CU please write to: firstname.lastname@example.org
Yes, although there are no specific scholarships for people with disabilities (i.e. you will need to submit a scholarship application under the general Call for applications). Students with a disability rating equal to or greater than 66% shall benefit from the following advantages: they shall receive extended scholarships; first-year students enrolled for the first time in a Bachelor’s/Master’s degree or Single cycle/Combined Bachelor+Master’s degree programme will receive the second instalment of their scholarship, regardless of whether or not they have gained a minimum number of CFU credits by 10 August of the year which follows their enrolment; the adoption of special merit requirements for the award of a scholarship, depending on each student’s disability rating (for students enrolled in any year except their first year); the awarding of bonus points that may enable the applicant to achieve the requirements for the award of a scholarship, depending on his/her disability rating. Further information is available online on the Scholarships and Grants webpage.
For information on how to apply for a scholarship please contact the Inclusion and Accessibility Unit.
Yes. The University normally performs checks and verifications on the truthfulness of students’ self-declarations when they apply for scholarships/grants. Through a memorandum of understanding, the University also sends students’ self-declarations of financial position to be further investigated by the Provincial Command of the Italian Finance Police (Guardia di Finanza) in Verona. These procedures are carried out in accordance with the Regulations for implementing checks on applications for university bursaries.
Following appropriate administrative and financial checks, if a declaration that was submitted is found to contain untruthful information, any benefits awarded will be revoked and sanctions will be applied. National laws on this matter are applicable, especially Art.s 75 and 76 of Presidential Decree no. 445/2000 and Legislative Decree no. 68/2012, which states: “Whoever [...] submits false statements [...] is subject to administrative penalties consisting of the payment of three times the amount made, or the value of services accessed incorrectly, and loses the right to receive other funds for duration of their course of studies, subject in all cases to the application of the penalties provided for in Art. 38(3) of Decree Law no. 78 of 31/05/2010, converted with amendments by Law n.122 of 30/07/2010, as well as the criminal laws for the acts that constituted the offence.”
The ‘Benefits Application Form’ or DUB (‘Domanda Unica Benefici’ in Italian) is a declaration form which students complete and sign in order to apply for student benefits. Students must complete the DUB online by logging into their personal account in ESSE3 – SEGRETERIA (https://univr.esse3.cineca.it/Start.do). Only one DUB should be completed, also when applying for several benefits (scholarships, student fees reduction, part-time student collaborations). Once the DUB has been confirmed by the student, he/she cannot change it anymore: students are therefore advised to be careful when completing the form, and follow the instructions set out in the Call for applications.
In order to apply for the benefits for students provided by the University of Verona, students must submit their ‘Benefits Application Form’ or DUB by the terms set out in the Calls for applications, which are normally published in July each year on the University’s website at: www.univr.it/benefici
Further information - such as deadlines for university instalments of fees and contributions (if due), deadlines and methods for receiving payments and reimbursement of scholarships - are available in the relevant regulations, Calls for applications or public notices, posters, notices on information boards, or the Intranet. You can also access further information through the official ‘UNIVR’ app, which can be downloaded from Google Play, Apple Store and Windows Store. Thanks to this app, you’ll have all University’s services at your fingertips, 24/7.
- Modulo riconoscimento crediti da carriera universitaria pregressa
Modulo per il riconoscimento dei crediti da una carriera universitaria pregressa
- The University offers a wide range of services to help those who need advice on which degree programme is right for them, including a counselling service run by experts through the Student Orientation service. Students wishing to enrol at the University of Verona may contact the Inclusion and Accessibility Service for information or assistance.
- Yes, you can be granted special conditions (compensatory or dispensation measures) if you are: a) a student with disability supported by specific medical documentation from a medical commission, pursuant to Law no. 295/1990 and/or Law no. 104/1992; or b) a student with Specific Learning Disorder (SLD)/learning disabilities, provided you have been diagnosed with such disorders by the National Health Service or by specialists or approved institutes, in accordance with Law no. 170/2010.
- In accordance with current legislation, individual students with disabilities/SLD may be granted personalised and special conditions when taking exams, including the use of specific auxiliary aids, provided this is agreed in advance with the relevant lecturer. To apply for adapted exams – at lease 15 days before the exam – please follow the relevant instructions
- Yes, students with proven disabilities pursuant to Art. 3(1;3) of Law no. 104/1992, or with a disability rating equal to or greater than 66% are exempt from paying tuition fees. Students with a disability rating between 50% and 65% can benefit from a partial exemption. However, regardless of their disability rating, all students with disabilities can have their tuition fees reduced by submitting a specific application based on their ISEE for University statement. Further information can be found on the University Scholarships and Grants page.
- Students with disabilities wishing to request financial support towards the cost of their tuition fees must send to email@example.com the following documents: the relevant request form, duly completed (please see: ‘Modulo di richiesta esoneri/riduzione dei contributi universitari per studenti con disabilità’); a copy of the certificate of invalidity released by healthcare authorities or other approved body, stating the disability rating (pursuant to Law no. 104/92 or 118/71); a copy of a valid identity document. The deadlines for submitting the relevant documents are set out in the annex of the Regulations on student fees, available on the University Scholarships and Grants webpage webpage.
- The Inclusion and Accessibility Service also provides students with help for doing the necessary paperwork while they’re studying at the University. Students in need shall request assistance to the staff of the unit, who will act as a link between them and the relevant university offices, depending on each student’s situation. If you need to go to a university office in person, the service will provide you with assistance.
- No. As a rule, the University strives to provide each person who requires support with the most suitable service, based on the individual’s needs and the relevant regulations in force. We therefore recommend that you get in touch with the Inclusion and Accessibility Service in order to have your needs properly assessed.
- Yes. Students in need have the possibility to ask for assistance provided by individual tutors. Please get in touch with the Inclusion and Accessibility Service. Support is also offered to students with severe physical disabilities who require assistance in using the toilet, or having lunch in the canteen.
- Yes. The peer mentoring service is aimed at enabling students with disabilities and/or certified disorders to take part in lectures and study activities. The peer mentoring service, which is carried out by "150 hours" students (i.e. students undertaking a 150-hour traineeship programme at the University), senior students or volunteers of the National Civil Service, provides student-to-student support.
- You are welcome to get in touch with the Inclusion and Accessibility Service. A specific Confidential Counsellor has been appointed by the University to prevent, manage and help solving any reported cases of bullying, sexual harassment, discrimination and work distress that may occur at the University.