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Help Desk

Manager
Valerio Paiusco
Site
Via dell'Artigliere, 19 Verona 
Telephone
045-8028900 
Fax
045-8028471 
help-desk@ateneo.univr.it
 
Timetable
08.30 - 17.00 dal lunedì al giovedì e dalle 8.30 alle 14.00 il venerdì 


Activity

The Support Area is principally concerned with the management and solution of hardware and software problems for users in the Central Administration. It also manages the procedures for IT-related purchases for the University IT Services Directorate and for the Central Administration.

Operational units

Economics and Law
This Operational Unit finds solutions to hardware and software problems for the Faculties and Departments of Economics and Law at the University of Verona. The request for technical assistance on the part of the University can be forwarded to this address: https://helpdesk.univr.it:8443 by using one’s own GIA credentials (University Identity Code). In order to receive online student services support contact the appropriate group of technicians by email or by phone. The faculties and departments receiving support are: the Faculty of Economics, the Faculty of Motor Sciences, the Faculty of Jurisprudence, the Department of Business and Economics, the Department of the Science of Economics, the Department of Juridical Science.

Humanities
This workgroup finds solutions to hardware and software problems for the humanities faculties at the University of Verona. The request for technical assistance on the part of the University can be forwarded to this address: https://helpdesk.univr.it:8443 by using one’s own GIA credentials (University Identity Code). In order to receive online student services support contact the appropriate group of technicians by email or by phone. The faculties and departments receiving support are: the Faculty of Letters and Philosophy, the Faculty of Foreign Languages and Literature, Faculty of Education, the Department of Philosophy, Pedagogy and Psychology, the Department of Time, Space, Visual Arts and Society, the Department of Philology, Literature and Linguistics, the Department of Foreign Languages and Literature.

Medicine and Exercise sciences
This Operational Unit finds solutions to hardware and software problems for the Faculties and Departments of Medicine and Sports Science at the University of Verona. The request for technical assistance on the part of the University can be forwarded to this address: https://helpdesk.univr.it:8443 by using one’s own GIA credentials (University Identity Code). In order to receive online student services support contact the appropriate group of technicians by email or by phone. The faculties and departments receiving support are: the Faculty of Medicine and Surgery, the Department of Surgery, the Department of Neurological Science, Neuropsychology, Morphology and Motor Sciences, the Department of Medicine, the Department of Pathology and Diagnostics, the Department of Public Health Care, the Department of Life Sciences and Reproduction, the Prevention and Protection Service, the Radiation Protection Service, the Health Protection Service, the Interdisciplinary Centre for Experimental Research Services.

Protocol, General Archive, URP
Protocol: Management and registration of central Administration documentary flow. Maintenance and updating of TITULUS '97 programme (IT Protocol) for central and peripheral structures and assistance and training of University personnel. mailto:ufficio.protocollo@univr.it" General Archive: Management of the current and deposit general archive, IT archive. Office for Relations with the Public (URP): relations with the public; access to administrative documents (l. 241/90 e s.m.i. - D.p.r. 352/92); publications in the Official University Register. mailto:urp@univr.it Open to the public: Monday to Friday 9.00 to 13.00.

Sciences
This Operational Unit finds solutions to hardware and software problems for the Faculties and Departments of Science at the University of Verona. The request for technical assistance on the part of the University can be forwarded to this address: https://helpdesk.univr.it:8443 by using one’s own GIA credentials (University Identity Code). In order to receive online student services support contact the appropriate group of technicians by email or by phone. The faculties and departments receiving support are: the Faculty of Mathmatics, Physics and Natural Sciences, the Department of Biotehnology, the Department of Information Technology.

Servizi ICT Amministrazione e Multimedia
  • gestisce e configura l’antivirus di Ateneo;
  • progetta, implementa, manutiene e aggiorna il service desk on line;
  • installa, gestisce e assiste le postazioni informatiche, in presenza e da remoto;
  • manutiene gli impianti audiovideo;
  • predispone i capitolati tecnici per forniture e servizi di natura informatica a livello d’Ateneo;
  • conduce analisi e proposte di soluzioni trasversali a più dipartimenti.


Services Managed by:  Help Desk


where to find us


The contents of this page are the responsibility of the structure:
 Help Desk.
For any explanations, contact: Valerio Paiusco



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